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rlowndes9

Zendesk MCP Server

by rlowndes9

current_instance

Read-onlyIdempotent

Check the currently active sticky instance in Zendesk; returns the instance or null if none is set.

Instructions

Returns the currently active sticky instance, or null if none has been set. Cheap sanity check, call this when you're unsure whether set_instance has been run yet.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and idempotentHint=true, indicating safe read. Description adds that it's a 'cheap sanity check,' implying low cost, and specifies the behavior when no instance is set (returns null). This provides extra context beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the main purpose, then usage guidance. Every sentence adds value with no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with no parameters and no output schema, the description fully covers the return value, usage context, and cheap nature. Annotations cover safety. Complete for this simple tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are no parameters, so schema coverage is 100%. The description adds no parameter info because none is needed. With no parameters, the dimension is effectively satisfied, and there is no omission.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool returns the currently active sticky instance or null. It uses specific verb+resource (returns instance) and distinguishes from siblings like set_instance (which sets) and list_instances (lists all).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly provides usage guidance: 'call this when you're unsure whether `set_instance` has been run yet.' This gives clear context for when to use this tool vs. alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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