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rlowndes9

Zendesk MCP Server

by rlowndes9

get_trigger

Read-onlyIdempotent

Retrieve a Zendesk trigger by ID to view its complete conditions and actions. Use after listing triggers to inspect a specific rule's details for audits.

Instructions

Fetch one trigger by ID with full conditions and actions. Use after list_triggers / find_triggers_by_* to inspect a specific rule's body. For health audits over the whole trigger set, prefer audit_trigger_health.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTrigger ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint. Description adds that it returns 'full conditions and actions', clarifying the depth of the response. No contradictory or missing behavioral info.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three concise sentences, front-loaded with core purpose, followed by usage guidance. No redundant or irrelevant words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only fetch tool with well-documented schema and annotations, the description fully covers purpose, usage context, and return content (full conditions and actions). No gaps given the tool's simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 100% of parameters with descriptions. The description does not add additional meaning to the parameters beyond the schema's own documentation, so baseline score applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States 'Fetch one trigger by ID with full conditions and actions', clearly identifying the verb (fetch), resource (trigger), and scope (by ID). Distinguishes from sibling tools like 'list_triggers' and 'audit_trigger_health'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly advises when to use: 'Use after list_triggers / find_triggers_by_*' and when not: 'For health audits over the whole trigger set, prefer audit_trigger_health'. Provides clear context and alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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