list_routing_attributes
List skill-based routing attribute definitions like Skill, Language, Region as paginated skeletons. Requires omnichannel routing feature.
Instructions
Returns skill-based-routing attribute definitions (e.g. "Skill", "Language", "Region") as paginated skeletons (id, name, updated_at). Default limit: 100; pass cursor, fields, filter, or verbose: true. Plan-gated, requires omnichannel routing; degrades to upstream_error (403/404) when the feature isn't enabled. For the values inside one attribute use list_routing_attribute_values; for the legacy "skills" entry-point use list_skills.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Max items to return. Default 100. The full corpus is fetched and cached server-side; this only limits what the response carries. | |
| cursor | No | Opaque pagination token from a previous response. Slices the next page from the cached corpus. Stale cursors (older than the cache TTL) auto-reset to offset 0 and set cursor_invalidated: true. | |
| fields | No | Whitelist of field names. Overrides the default projection. Use to opt into extra fields (e.g. ["id","title","active","position","category_id","updated_at"]) without going fully verbose. | |
| filter | No | Structured filter applied to the cached corpus before slicing. Supported keys: active (bool), category_id (number/string), title_contains (string, case-insensitive), updated_since (ISO timestamp). Unsupported keys are ignored with a note in the response. | |
| refresh | No | Bypass cache and re-fetch from Zendesk | |
| verbose | No | Return full attribute objects instead of the thin projection | |
| instance | No | Override the sticky instance for this call |