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rlowndes9

Zendesk MCP Server

by rlowndes9

get_webhook

Read-onlyIdempotent

Fetch a webhook's complete configuration by ID, including authentication, signing key, and subscriptions.

Instructions

Fetch one webhook by ID with full body (auth, signing key, subscriptions). For delivery history, use list_webhook_invocations.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesWebhook ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint. Description adds context about returning 'full body' specifics, which is helpful but not essential beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence efficiently communicates purpose and usage boundaries with zero waste. Front-loaded with action and resource.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch tool with no output schema, description adequately covers return content. Context signals and sibling list are consistent. Slight room for more behavioral details but sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. Description does not add meaning beyond what the schema already provides, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the verb 'fetch' and resource 'webhook', with specific details about included fields. It distinguishes from sibling by mentioning delivery history alternative.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use this tool (getting full webhook details) and when to use alternative (list_webhook_invocations for delivery history).

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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