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rlowndes9

Zendesk MCP Server

by rlowndes9

find_form_usage

Read-onlyIdempotent

Check where a specific ticket form is referenced across triggers, automations, macros, and views to assess if it's safe to retire.

Instructions

Find every reference to a ticket form across triggers, automations, macros, and views, returns references with why_matched breadcrumbs. The right tool for "is it safe to retire this form?" Operates over the cached verbose corpus, no extra HTTP. For broader form hygiene (forms with no active rules, etc.), audit_field_health covers the form-side checks too.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
form_idYesTicket form ID
refreshNoBypass cache and re-fetch the corpus from Zendesk
instanceNoOverride the sticky instance for this call
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations declare readOnlyHint, openWorldHint, idempotentHint. Description adds operational detail: 'Operates over the cached verbose corpus, no extra HTTP'. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences with no waste. First sentence states purpose and output, second gives usage context, third explains operation and alternative. Information is front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Description provides clear purpose, usage guidelines, operational details, and mentions output structure. Lacks details on pagination or limits but is sufficient given annotations and schema completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers all 3 parameters with descriptions; description adds no additional param info beyond schema. Schema coverage is 100%, so baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states verb 'find', resource 'ticket form references', and scope across multiple entities (triggers, automations, macros, views). It distinguishes from sibling tools like find_field_usage and audit_field_health.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly provides when to use ('is it safe to retire this form?') and when to use alternative ('audit_field_health for broader form hygiene').

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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