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rlowndes9

Zendesk MCP Server

by rlowndes9

get_group

Read-onlyIdempotent

Retrieve details of a single Zendesk group using its ID for quick reference or verification.

Instructions

Fetch one group by ID. For impact analysis before deletion, prefer find_group_usage over fetching and inspecting manually.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesGroup ID
instanceNoOverride the sticky instance for this call
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint. The description adds no additional behavioral context beyond confirming a fetch operation. No extra disclosure is needed, so a score of 3 is appropriate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no waste. Front-loaded with purpose and immediately followed by usage guidance. Every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch tool with full schema coverage and comprehensive annotations, the description is complete. It does not need to explain return values since no output schema is present.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The tool description does not add any further detail about parameters, so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool fetches one group by ID, with a specific verb and resource. It distinguishes from sibling tools like `find_group_usage` by implying its primary use.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicit guidance is provided: before deletion, prefer `find_group_usage` over this tool. This directly helps the agent decide when to use the tool versus an alternative.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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