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rlowndes9

Zendesk MCP Server

by rlowndes9

get_automation

Read-onlyIdempotent

Retrieve a single automation by ID including conditions and actions. Use with find_*_usage analyzers for cross-reference impact analysis.

Instructions

Fetch one automation by ID with full conditions and actions. For impact analysis on referenced fields/forms/groups, use the corresponding find_*_usage analyzer.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesAutomation ID
instanceNoOverride the sticky instance for this call
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, and idempotentHint, so the description does not need to repeat those. However, it adds no extra behavioral detail beyond the annotations, such as potential rate limits or permission requirements.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences: the first states the core purpose, and the second provides an alternative use case. No superfluous words, achieving high information density.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch-by-ID tool with two parameters and no output schema, the description is sufficient. It covers the purpose, scope, and provides guidance for related tools. Could optionally mention the expected return format but is not necessary.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents both parameters adequately. The description reinforces the 'id' parameter but adds no new meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Fetch one automation by ID with full conditions and actions', using a specific verb and resource, and distinguishes from sibling tools by mentioning the 'find_*_usage' analyzers for impact analysis.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly tells when to use an alternative: 'For impact analysis on referenced fields/forms/groups, use the corresponding find_*_usage analyzer.' This provides clear context for when not to use this tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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