Skip to main content
Glama
rlowndes9

Zendesk MCP Server

by rlowndes9

get_brand

Read-onlyIdempotent

Retrieve a brand's full configuration, including signature templates and host mappings, by providing its ID.

Instructions

Fetch one brand by ID with full body (signature template, host mapping, etc).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesBrand ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and idempotentHint=true, so the safe read behavior is documented. The description adds value by specifying that the tool returns 'full body' including signature template and host mapping, which is useful beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with the verb, no wasted words. Perfectly concise and structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch-by-ID tool, the description is fairly complete, mentioning the key returned components. However, it could be slightly more explicit about what 'full body' entails, but given the lack of output schema, it's acceptable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, both parameters have descriptions in the schema. The description does not add additional meaning beyond what the schema provides, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Fetch one brand by ID') and resource, and distinguishes from sibling list_brands by specifying 'one brand by ID'. It also adds context about the full body (signature template, host mapping), which clarifies the scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives like list_brands. Usage is implied by the purpose (fetch by ID) but no exclusions or alternative mentions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/rlowndes9/zendesk-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server