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rlowndes9

Zendesk MCP Server

by rlowndes9

find_unused

Read-onlyIdempotent

Find unused macros and views in Zendesk by analyzing 30-day usage statistics, returning definitive results only when data is available.

Instructions

Detect unused macros and views by reading Zendesk's usage_30d stats; returns confident verdicts only where data exists. kind: "triggers" and kind: "automations" always return indeterminate, firing data is not exposed by the Zendesk API on standard plans, so the tool refuses to guess. For trigger / automation cleanup, combine find_trigger_conflicts, audit_trigger_health, and find_field_usage / find_group_usage instead.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
kindYesResource kind to scan
refreshNoBypass cache and re-fetch from Zendesk
instanceNoOverride the sticky instance for this call
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Beyond annotations (readOnlyHint, openWorldHint), the description explains data source (usage_30d stats), that it only returns confident verdicts, and why triggers/automations are unsupported. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences, front-loaded with main purpose, then caveats, then alternatives. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, description hints at return format ('confident verdicts', 'indeterminate'). Could be more specific about output structure, but acceptable for a simple tool. Covers main behavior and limitations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 100% schema coverage, baseline is 3. Description adds value by explaining the behavior for specific enum values (triggers/automations always return indeterminate), beyond schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it detects unused macros and views by reading usage_30d stats. It distinguishes from siblings by specifying it cannot handle triggers/automations and suggests alternative tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when-not to use: triggers and automations always return indeterminate. Provides specific alternative tools for trigger/automation cleanup.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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