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rlowndes9

Zendesk MCP Server

by rlowndes9

get_organization_field

Read-onlyIdempotent

Retrieve a Zendesk organization field schema by ID, including dropdown options and regex patterns.

Instructions

Fetch one organization-field schema entry by ID with full body (dropdown options, regex). Distinct from a value on an organization, for that, fetch the organization and read organization_fields.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesOrganization field ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, openWorldHint, and idempotentHint. The description adds that the response includes 'full body (dropdown options, regex)', which gives useful detail about returned data beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, 28 words total. Front-loaded with the core purpose, followed by a critical distinction. Every sentence adds value with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with 2 parameters (1 required) and no output schema, the description is complete. It explains the tool's action and differentiates it from a related operation, covering all necessary context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents both parameters. The description does not add additional meaning beyond what is in the schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states it fetches an organization-field schema entry by ID with full body, distinguishing it from a value on an organization. It uses specific verbs and resource, and differentiates from sibling tool get_organization.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It clearly specifies when NOT to use this tool: 'Distinct from a value on an organization, for that, fetch the organization and read organization_fields.' This provides an explicit alternative and usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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