Skip to main content
Glama
rlowndes9

Zendesk MCP Server

by rlowndes9

get_trigger_category

Read-onlyIdempotent

Retrieve a specific trigger category by its ID. Use audit_trigger_health to detect orphaned categories.

Instructions

Fetch one trigger category by ID. For category-orphan detection across triggers use audit_trigger_health.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTrigger category ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint. Description adds that it fetches exactly one category, which is consistent and beneficial. No contradictions; minimal additional disclosure needed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences, front-loaded with the main purpose, no extraneous text. Every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch tool with rich annotations and full schema coverage, the description is complete. It also addresses sibling differentiation, making it contextually sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, providing full documentation for both parameters. Description does not add further semantic value beyond what the schema already states.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Fetch one trigger category by ID', specifying verb and resource. It also distinguishes from `audit_trigger_health` for a different use case.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use this tool (fetch by ID) and provides an alternative (`audit_trigger_health`) for category-orphan detection, guiding proper selection among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/rlowndes9/zendesk-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server