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rlowndes9

Zendesk MCP Server

by rlowndes9

get_schedule

Read-onlyIdempotent

Fetch a schedule by ID to view its weekly intervals. For holidays, use list_business_hours.

Instructions

Fetch one schedule by ID, including its weekly intervals. For schedule + holidays in one call use list_business_hours, Zendesk holidays live on a separate sub-resource and get_schedule alone won't surface them.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesSchedule ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint. Description adds behavioral insight that holidays are not included and recommends alternative. No contradiction; valuable beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two clear sentences with no fluff. First sentence states core purpose, second provides critical guidance in bold. Each sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given simple read-only tool with good annotations, description covers what is returned (intervals) and what is not (holidays). Lacks a brief response structure mention but adequate for invocation decisions.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters (id, instance). Description adds no additional parameter semantics beyond stating the response includes intervals, which is about the return value, not parameter meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description uses specific verb 'Fetch' and resource 'one schedule by ID', and mentions included data 'weekly intervals'. It distinguishes from list_schedules (multiple) and explicitly contrasts with list_business_hours for holidays.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly advises when not to use (if holidays needed, use list_business_hours) and why. Could be improved by mentioning alternative for listing all schedules, but the guidance is clear for the common case.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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