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rlowndes9

Zendesk MCP Server

by rlowndes9

set_instance

Idempotent

Lock the current session to a specific Zendesk instance, setting it as the default for all subsequent calls until changed.

Instructions

Lock the session onto a single Zendesk instance, every subsequent call defaults to it unless you pass instance: per-call. Call this once per session; the sticky instance is how you avoid repeating yourself across dozens of tool calls. Use list_instances first if you don't know what's configured.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesInstance name as defined in instances.json
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate idempotentHint=true and destructiveHint=false. The description adds context about session scope and overriding per-call, but doesn't detail error handling or required permissions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with action and behavior, no redundant words. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter tool with good annotations, the description covers purpose, usage, and behavior. Could mention error cases like invalid instance name, but overall sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already describes the name parameter as 'Instance name as defined in instances.json' (100% coverage). The tool description doesn't add further meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool locks the session onto a single Zendesk instance and distinguishes it from sibling tools like list_instances. It uses specific verbs 'Lock' and 'default'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly says 'Call this once per session' and advises using list_instances first if unknown. Also explains the benefit of avoiding repetition, with clear when-not guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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