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rlowndes9

Zendesk MCP Server

by rlowndes9

get_sla_policy

Read-onlyIdempotent

Retrieve a specific SLA policy by ID, including full filter details and policy metrics, for audit and impact analysis.

Instructions

Fetch one SLA policy by ID with full filter and policy_metrics. For impact analysis on a referenced group, use find_group_usage.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesSLA policy ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, openWorldHint, idempotentHint. Description adds that the fetch includes full filter and policy_metrics, giving additional context beyond annotations. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no wasted words. First sentence states purpose, second provides a clear alternative usage.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Description covers the tool's purpose and an alternative. With annotations present, it provides sufficient context for a simple fetch tool, though it could mention that it returns a single policy.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so schema already documents parameters. Description does not add semantics beyond stating 'by ID' for the id parameter. No extra detail for instance parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the tool fetches one SLA policy by ID with full filter and policy_metrics. Distinguishes from sibling find_group_usage by providing an alternative use case.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when to use find_group_usage instead, but does not provide guidance on when to use this tool vs. list_sla_policies or other get_ tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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