list_groups
Read-onlyIdempotent
Retrieve Zendesk agent groups with pagination, field whitelisting, and filters for active status or title. Returns group id, name, description, and timestamps.
Instructions
Returns agent groups as paginated skeletons (id, name, description, default, deleted, timestamps). Default limit: 100; pass cursor, fields, filter, or verbose: true. Group lists are typically small (dozens), so this is usually fine to call without filtering. For "is it safe to delete this group?" call find_group_usage, it scans triggers, automations, views, and SLA policies for references with why_matched breadcrumbs.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | Max items to return. Default 100. The full corpus is fetched and cached server-side; this only limits what the response carries. | |
| cursor | No | Opaque pagination token from a previous response. Slices the next page from the cached corpus. Stale cursors (older than the cache TTL) auto-reset to offset 0 and set cursor_invalidated: true. | |
| fields | No | Whitelist of field names. Overrides the default projection. Use to opt into extra fields (e.g. ["id","title","active","position","category_id","updated_at"]) without going fully verbose. | |
| filter | No | Structured filter applied to the cached corpus before slicing. Supported keys: active (bool), category_id (number/string), title_contains (string, case-insensitive), updated_since (ISO timestamp). Unsupported keys are ignored with a note in the response. | |
| refresh | No | Bypass cache and re-fetch from Zendesk | |
| verbose | No | Return full group objects instead of the thin projection | |
| instance | No | Override the sticky instance for this call |