get_talk_stats
Retrieve real-time Zendesk Talk statistics including average wait and handle time, calls in queue, and agents online. Get a current snapshot of voice channel performance.
Instructions
Fetch the current account-overview snapshot for Zendesk Talk (voice channel), average wait/handle time, calls in queue, agents online. Plan-gated to instances with Talk enabled; degrades to a structured upstream_error envelope otherwise. Snapshot only, for historical voice analytics use the Zendesk Explore product directly.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| refresh | No | Bypass cache and re-fetch from Zendesk | |
| instance | No | Override the sticky instance for this call |