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rlowndes9

Zendesk MCP Server

by rlowndes9

list_business_hours

Read-onlyIdempotent

Retrieves both weekly business hours and holidays for a Zendesk schedule in a single response, providing a complete picture of when a schedule is open.

Instructions

Composite that returns the weekly intervals and the holidays for one schedule in a single response. Reach for this rather than get_schedule when answering "when is this schedule open?", Zendesk splits hours and holidays across two endpoints; this tool joins them. Plan-gated alongside schedules themselves.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
refreshNoBypass cache and re-fetch from Zendesk
instanceNoOverride the sticky instance for this call
schedule_idYesSchedule ID to load business hours for
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, and idempotentHint. The description adds value by explaining it is a composite that joins data from two endpoints and mentions plan-gating, which goes beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences with no redundancy. Front-loaded with purpose and usage guidance. Every sentence is necessary and informative.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema exists, but description mentions return of intervals and holidays, which is sufficient. Also covers plan-gating and composite nature. Minor gap: no mention of caching or pagination, but not critical for a read-only tool with idempotentHint.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all three parameters. The description does not add extra meaning beyond the schema, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it is a composite returning weekly intervals and holidays for one schedule. It distinguishes itself from sibling get_schedule by advising to use this tool when answering 'when is this schedule open?'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use it (instead of get_schedule) and why (Zendesk splits data across two endpoints). Also mentions plan-gating alongside schedules themselves, providing context for access control.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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