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rlowndes9

Zendesk MCP Server

by rlowndes9

find_triggers_by_field

Read-onlyIdempotent

Find which triggers reference a specific field in any condition or action, with optional exact-value filter. Ideal for impact analysis on custom ticket fields.

Instructions

Find triggers that touch a named field in any condition or action, answers "which triggers reference ticket_form_id 42?", "which triggers set status to solved?", "which triggers route to group_id 7?". Optional value narrows to an exact match (string-coerced). Prefer this over list_triggers for any field-reference question, it scans the cached verbose corpus with why_matched breadcrumbs and zero extra HTTP. For impact-analysis on a custom ticket field specifically, find_field_usage checks triggers + automations + macros + views + forms in one call.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fieldYesField name as it appears in trigger conditions/actions
valueNoOptional exact-value filter (compared as string)
refreshNoBypass cache and re-fetch triggers from Zendesk
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate read-only, open-world, and idempotent behavior. The description adds valuable context: scans cached verbose corpus with why_matched breadcrumbs and zero extra HTTP. No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Description is well-structured with examples and preference statement, though slightly verbose. Front-loaded with purpose and usage.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given many sibling tools, description effectively differentiates from list_triggers and find_field_usage. Explains caching and zero HTTP cost. Missing output schema details, but acceptable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, baseline 3. Description adds meaning: 'field' is a field name, 'value' is string-coerced exact filter, 'refresh' bypasses cache, 'instance' overrides sticky. Adds value beyond schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool finds triggers referencing a named field, provides concrete examples, and distinguishes itself from sibling tools (list_triggers, find_field_usage).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly advises preferring this tool over list_triggers for field-reference questions, and directs to find_field_usage for impact analysis. Provides clear when-to-use guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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