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rlowndes9

Zendesk MCP Server

by rlowndes9

get_view

Read-onlyIdempotent

Fetch a Zendesk view by ID with all conditions and settings for detailed analysis.

Instructions

Fetch one view by ID with full conditions. For "is this view used?" prefer find_unused; for what fields/forms/groups it references, use the corresponding find_*_usage analyzer.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesView ID
instanceNoOverride the sticky instance for this call
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly, idempotent, openWorld. Description adds 'with full conditions' which implies comprehensive retrieval. No contradiction, but limited additional behavioral detail beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences that front-load the main purpose and then provide alternative guidance. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity of the tool (single fetch by ID) and the presence of good annotations and full schema, the description is complete. It covers the action and points to relevant alternative tools.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema already describes both parameters (id and instance) with 100% coverage. Description does not add new semantics or usage guidance for parameters beyond what schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states it fetches one view by ID with full conditions. Distinguishes from siblings by directing users to alternative tools for specific queries like 'find_unused' and 'find_*_usage'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use this tool (fetch one view) and when to use alternatives (for usage checks and reference lookups). Provides direct call-outs to sibling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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