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rlowndes9

Zendesk MCP Server

by rlowndes9

get_routing_attribute

Read-onlyIdempotent

Retrieve the definition of a routing attribute by ID. Use to inspect individual attribute configurations for Zendesk omnichannel routing.

Instructions

Fetch one routing attribute definition by ID. Plan-gated, degrades to upstream_error on 403/404 when omnichannel routing is off. For the attribute's values, call list_routing_attribute_values.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesRouting attribute ID (UUID string or numeric)
instanceNoOverride the sticky instance
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly, idempotent, openWorld hints. Description adds plan-gating and specific error degradation behavior, providing meaningful context beyond annotations without contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with purpose. Second sentence adds behavioral context and sibling reference. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Lacks output schema, but describes plan-gating and error behavior. Return format not specified, but for a simple fetch tool this is adequate. Could be improved with response description.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so parameters are already documented. Description only mentions ID parameter, no additional meaning beyond schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states verb ('fetch') and resource ('routing attribute definition by ID'). Differentiates from sibling tools like list_routing_attributes and list_routing_attribute_values by specifying ID lookup and explicitly directing to the sibling for values.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear context: plan-gated, degrades on 403/404 when feature is off. Also tells when to use sibling tool for values. Lacks explicit 'when not to use' but context is sufficient.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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