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mikeysrecipes

Freshdesk MCP Server

view_solution_category_folder

Retrieve folder information within a Freshdesk solution category to locate and manage support articles.

Instructions

View a solution category folder in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
folder_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. 'View' implies a read-only operation, but there is no disclosure about error handling, permissions, or response format. This is a minimal signal beyond the verb.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence, 'View a solution category folder in Freshdesk.' It is front-loaded with the action and resource, with no wasted words. Extreme conciseness, although it sacrifices informational depth.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with one parameter and no output schema, the description is too bare. It fails to mention what is returned or any prerequisites/error behavior. Given that there is no output schema, the description should have at least indicated what the response contains.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description does not explain the 'folder_id' parameter at all. It only relies on the parameter name and integer type, providing no additional meaning about how to use it or what it references.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('View') and the resource ('solution category folder') in Freshdesk. It distinguishes from siblings like 'list_solution_folders' via verb choice ('view' vs 'list') and from 'view_solution_category' by mentioning 'folder'. It lacks explicit mention of retrieval by ID, but the schema makes that clear.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. The description does not mention that it retrieves a single folder's details, nor does it contrast with list or update operations. The usage is only implied by the tool name and verb.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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