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mikeysrecipes

Freshdesk MCP Server

delete_ticket_summary

Delete a ticket's summary in Freshdesk using its ticket ID. Clean up ticket data by removing summaries when they are no longer needed.

Instructions

Delete the summary of a ticket in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It only states 'Delete' without explaining side effects, irreversibility, required permissions, or what happens to the ticket when its summary is deleted. This is minimal transparency for a mutating operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with no filler. It front-loads the action and object, making it easy to parse, and every word contributes meaning.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter deletion tool, the description is minimally viable but still lacks behavioral context. It identifies the action and resource, but without annotations or output schema, it should disclose side effects or confirm the operation's scope. It is adequate but not rich enough for a higher score.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description does not elaborate on the ticket_id parameter beyond the schema's title. It does not compensate for the low coverage by explaining the parameter's format, constraints, or relationship to the target ticket.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Delete') and the specific resource ('the summary of a ticket'), distinguishing it from sibling tools like view_ticket_summary, update_ticket_summary, and delete_ticket. It is specific and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as delete_ticket or update_ticket_summary. The description does not mention prerequisites, reversibility, or scenarios where deletion of a summary is inappropriate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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