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mikeysrecipes

Freshdesk MCP Server

create_agent

Create a support agent in Freshdesk by supplying agent details such as name, email, and role to grant access to ticket management.

Instructions

Create an agent in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
agent_fieldsYes
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits, but it only states 'create'. It does not mention permissions, side effects, idempotency, or any consequences, failing to inform the agent about the operation's impact.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a bare minimum sentence, which is under-specification rather than conciseness. It omits essential details while being technically brief.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a creation tool with a nested object parameter and no output schema or annotations, the description is drastically incomplete. It fails to explain what fields are required in agent_fields, making it impossible for an agent to correctly invoke the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The single parameter 'agent_fields' is an empty object with no schema-defined properties, and the description provides no additional explanation. Schema coverage is 0%, so the parameter semantics are completely unexplained.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('an agent in Freshdesk'), distinguishing it from sibling tools like update_agent or view_agent. The verb+resource structure is specific and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives, nor any prerequisites or contexts. The description simply states the action without contextual cues.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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