view_agent
Retrieve a Freshdesk agent's complete profile and role details using their agent ID.
Instructions
View an agent in Freshdesk.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| agent_id | Yes |
Retrieve a Freshdesk agent's complete profile and role details using their agent ID.
View an agent in Freshdesk.
| Name | Required | Description | Default |
|---|---|---|---|
| agent_id | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations, the description carries the full burden of behavioral disclosure. It only states that the tool views an agent, omitting details about return format, existence checks, authorization requirements, or whether it is read-only beyond the implied meaning of 'view'.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single, clear sentence with no redundant information. It is front-loaded and concise, though its brevity contributes to under-specification in other dimensions.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the absence of an output schema and annotations, the description is too minimal to be complete. It does not explain what the tool returns, how it differs from listing agents, or any prerequisites, leaving the agent with insufficient context for correct invocation.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema defines agent_id as an integer without any description, and the tool description does not mention the parameter at all. With 0% schema description coverage, the description fails to compensate by explaining what agent_id refers to or how to obtain it.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description 'View an agent in Freshdesk' clearly identifies the action (view) and resource (agent), distinguishing it from siblings like create_agent, update_agent, and delete_agent. However, it does not explicitly state that it retrieves a single agent by ID, though the required agent_id parameter makes this implicit.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus alternatives such as get_agents (which likely lists agents) or search_agents. The description offers no context for selection or exclusion.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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