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mikeysrecipes

Freshdesk MCP Server

get_ticket_conversation

Retrieve the full conversation history for a Freshdesk ticket by providing its ticket ID. Access all replies and notes in one call.

Instructions

Get a ticket conversation in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations are absent, so the description bears full responsibility for behavioral disclosure. While 'Get' implies a read-only operation, the description does not specify what constitutes a 'conversation', whether it includes notes and replies, or the structure of the response. This lack of detail is a significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no redundant wording, making it highly concise. However, it is slightly under-specified, which reduces its effectiveness, but it earns a 4 for its brevity and front-loaded structure.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema and no annotations, the description is the sole source of context, yet it provides minimal information. It does not explain what a ticket conversation includes, the return format, or any limitations, making it insufficient for an agent to fully anticipate the tool's behavior.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 0% description coverage, and the description does not mention the ticket_id parameter at all. Although the parameter name is self-explanatory, the description fails to compensate for the lack of schema documentation, leaving the agent without any additional semantic context.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear action ('Get') and resource ('ticket conversation'), which distinguishes it from related tools like get_ticket or update_ticket_conversation. However, it is ambiguous whether this returns a single conversation or all conversations for a ticket, and it does not clarify the scope relative to siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as get_ticket or get_tickets. The description does not mention any contextual cues, prerequisites, or exclusions, leaving the agent without clear direction on tool selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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