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mikeysrecipes

Freshdesk MCP Server

create_solution_article

Create a Freshdesk solution article to publish help content and enable customers to find answers independently.

Instructions

Create a solution article in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
folder_idYes
article_fieldsYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It only restates the obvious creation action without mentioning required permissions, validation, side effects, or return behavior. This is a minimal disclosure, better than pure tautology but still lacking context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no filler words, front-loading the action and object. It earns its place but is so brief that it sacrifices useful context, so not a perfect 5.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no annotations, no output schema, and a nested article_fields object that is completely unspecified, the description is insufficient for an agent to understand the full input requirements or expected outcome. It covers only the basic purpose, leaving major gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema provides only parameter names (folder_id, article_fields) with no descriptions, and schema description coverage is 0%. The description adds no information about what values are expected, how article_fields should be structured, or the relationship between folder_id and article creation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Create') and resource ('solution article') with the system ('Freshdesk'), clearly distinguishing it from sibling tools like update_solution_article and create_solution_category. However, it lacks scope details such as the required folder or article type.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives like update_solution_article or list_solution_articles. The description only states the basic action, with no prerequisites, exclusions, or alternative conditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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