create_group
Creates a new group in Freshdesk using specified group fields, enabling organized management of support teams and agents.
Instructions
Create a group in Freshdesk.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| group_fields | Yes |
Creates a new group in Freshdesk using specified group fields, enabling organized management of support teams and agents.
Create a group in Freshdesk.
| Name | Required | Description | Default |
|---|---|---|---|
| group_fields | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, and the description only states the action without disclosing any behavioral traits such as permissions required, side effects, or required field structure. For a mutation tool, this is a significant gap.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single, non-wasteful sentence, which is structurally concise. However, it omits essential parameter and context information, making it under-specified rather than appropriately sized.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
With no annotations, no output schema, and an undocumented object parameter, the description is far from complete. It does not explain what group_fields must contain or what the outcome of a successful creation is.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The schema has one object parameter 'group_fields' with 0% description coverage. The tool description adds no explanation of what fields should be included in the group_fields object, leaving the parameter completely undocumented.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description 'Create a group in Freshdesk' clearly states the action (create) and resource (group), and the platform context distinguishes it from siblings like update_group and list_groups. It is specific and unambiguous.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus alternatives such as update_group or create_agent. There is no mention of prerequisites, when it should be used, or when it should not be used.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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