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mikeysrecipes

Freshdesk MCP Server

update_ticket_conversation

Update the body of an existing ticket conversation in Freshdesk to correct or modify its content.

Instructions

Update a conversation for a ticket in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYes
conversation_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description must disclose behavioral traits. It only mentions 'Update' without addressing side effects, permissions, reversibility, or what specific aspects of the conversation are updated.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with no filler or redundant information. It is appropriately sized and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the absence of an output schema and annotations, the description is sparse and does not convey return behavior, usage context, or any additional details that would help an agent fully understand the tool's operation. It is minimally viable but leaves significant gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description does not elaborate on the 'body' or 'conversation_id' parameters. The 'body' parameter's format or constraints are left ambiguous, and the description fails to compensate for the lack of parameter documentation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb and resource ('Update a conversation for a ticket'), clearly distinguishing from sibling tools like get_ticket_conversation or create_ticket_reply. It immediately conveys the tool's function without ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives, no prerequisites, and no exclusions. It simply states the function without contextual cues for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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