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mikeysrecipes

Freshdesk MCP Server

update_ticket_summary

Update the summary of a Freshdesk ticket by providing its ID and the new summary text. Keep ticket details accurate with this direct action.

Instructions

Update the summary of a ticket in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYes
ticket_idYes
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description must disclose behavioral details, but it only states the basic action. It does not explain whether the summary is overwritten, what happens if the ticket is missing, required permissions, or the response format. This is inadequate for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words. However, it under-specifies behavioral details, making it concise but not optimally informative.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has only 2 parameters and no output schema or annotations, so the description carries a heavy burden. It fails to cover return value, edge cases, or usage context, leaving the agent without enough information to invoke the tool confidently.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the description does not elaborate on the parameters. While ticket_id and body are named, their roles are not explicitly defined (e.g., that body is the new summary text). The agent must infer this from the tool name, which is insufficient.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly identifies the action (update), the resource (ticket summary), and the system (Freshdesk). It distinguishes this from sibling tools like update_ticket (which updates broader ticket fields) and view_ticket_summary (which reads the summary).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The intended use is implied by the tool name and description, but no explicit guidance is given about when to use this instead of update_ticket or other ticket-related tools. No alternatives, exclusions, or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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