Skip to main content
Glama
mikeysrecipes

Freshdesk MCP Server

view_solution_article

Fetch a solution article from Freshdesk using its unique article ID. Get the full content of any knowledge base article for quick reference.

Instructions

View a solution article in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
article_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations available, the description carries the full burden. It only says 'View', which implies a read-only operation, but does not disclose any behavioral aspects such as response format, authentication requirements, or potential errors. This is minimal and insufficient for a tool with no structured metadata.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words. It is concise and to the point, though it would benefit from additional context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple with one parameter and no output schema, but the description is extremely sparse. It does not mention what the article view returns, whether any permissions are required, or how to handle missing IDs. Given the lack of annotations and schema richness, the description is not complete enough for reliable invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description adds no meaning beyond the parameter name 'article_id'. There is no explanation of what the ID represents, how it is used, or any format constraints, leaving the agent to infer everything from the schema alone.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the specific verb 'View' and identifies the resource as 'a solution article in Freshdesk'. This clearly distinguishes the tool from siblings like list_solution_articles, create_solution_article, and update_solution_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. For instance, there is no mention that this is for viewing a single article by ID, nor any distinction from list_solution_articles or view_solution_category.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/mikeysrecipes/freshdesk_mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server