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mikeysrecipes

Freshdesk MCP Server

list_canned_response_folders

List all canned response folders in Freshdesk to view and manage your saved reply templates in one place.

Instructions

List all canned response folders in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description is the sole source of behavioral context. It conveys that this is a read-only list operation, but does not disclose potential details like pagination, sorting, access permissions, or whether archived folders are included. This is adequate for a simple list but lacks depth.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no unnecessary words. It is appropriately sized for the simplicity of the tool and front-loads the core action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Although this is a low-complexity tool with no parameters and no output schema, the description only restates the purpose. It does not clarify what the response contains, whether 'all' has any restrictions, or how this integrates with other tools. It is minimally complete but has clear gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, so the input schema is trivially complete. The description adds no parameter information, but there is nothing to add. Baseline 4 is appropriate for a parameterless tool.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (list) and the resource (canned response folders), matching the tool name exactly. It distinguishes itself from sibling tools like list_canned_responses or view_canned_response_folder by specifically targeting folders as the resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. While the name is clear, the description lacks any context about use cases, trade-offs, or exclusions relative to other canned response or folder tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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