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mikeysrecipes

Freshdesk MCP Server

create_solution_category

Create a solution category in Freshdesk to organize support articles and structure your knowledge base for easy access.

Instructions

Create a solution category in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
category_fieldsYes
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits, but it only states the operation. There is no mention of required permissions, side effects, idempotency, or return format, leaving the agent without critical context for a mutating action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, direct sentence without fluff, but it is under-specified for a tool with a complex parameter. It is appropriately front-loaded but lacks the detail needed to be considered a well-rounded description.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has one nested object parameter, no output schema, and no annotations. The description provides no additional context about the category_fields structure, expected behavior, or outcome, making it grossly incomplete for safe invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has a required nested object 'category_fields' with zero description coverage. The description does not explain what fields should be included in category_fields, forcing the agent to guess the structure and required properties.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('a solution category in Freshdesk'), which distinguishes it from sibling tools like create_solution_category_folder or update_solution_category. It lacks additional scope details, but the core purpose is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines1/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as create_solution_category_folder or list_solution_categories. The description does not mention prerequisites, context, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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