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mikeysrecipes

Freshdesk MCP Server

create_canned_response

Create a canned response in Freshdesk to reuse pre-written replies for common support issues, improving response consistency and speed.

Instructions

Create a canned response in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
canned_response_fieldsYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description alone must convey behavioral traits. It only says 'create a canned response' with no detail about required fields, authorization, side effects, or error conditions. This is insufficient for a create operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single clear sentence that directly states the tool's purpose. It is concise and front-loaded, with no unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has a nested object parameter, no annotations, and no output schema, the one-sentence description is incomplete. It leaves the agent guessing about the required structure of canned_response_fields and the behavior of the tool. More detail is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The sole parameter 'canned_response_fields' is an untyped object with no schema details or description coverage. The tool description adds no explanation of its structure or required fields, leaving the agent without guidance.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('canned response') in Freshdesk, distinguishing it from sibling tools like update_canned_response or list_canned_responses. It is specific and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided about when to use this tool versus alternatives, such as update_canned_response or create_canned_response_folder. The description does not mention any contexts, prerequisites, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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