Skip to main content
Glama
mikeysrecipes

Freshdesk MCP Server

update_ticket_field

Update a ticket field in Freshdesk by specifying the field ID and the new values. Applies changes directly to the selected ticket field.

Instructions

Update a ticket field in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_field_idYes
ticket_field_fieldsYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It only says 'Update', which implies mutation, but does not mention permissions, reversibility, side effects, or what happens to existing field data. This is insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, which is concise but under-specified. It lacks structure and does not convey necessary information about the tool's operation, making it more of an under-specification than a concise summary.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations, no output schema, and an undocumented object parameter, the description is far from complete. It does not explain the expected input structure, potential errors, or return behavior, leaving significant gaps for an agent to invoke it correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has zero description coverage (0%), and the description adds no information about the parameters. ticket_field_fields is an object with no indication of what fields it should contain or their format. The description completely fails to compensate for the schema's lack of detail.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Update' and the resource 'ticket field', which distinguishes it from sibling tools like create_ticket_field and view_ticket_field. However, it does not elaborate on what updating a ticket field entails, such as modifying its configuration or properties.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like create_ticket_field or view_ticket_field. It simply states what the tool does without any context on prerequisites, scenarios, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/mikeysrecipes/freshdesk_mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server