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mikeysrecipes

Freshdesk MCP Server

update_contact_field

Modify a contact's field values in Freshdesk by providing the contact field ID and new field data. Update custom fields to keep customer information accurate.

Instructions

Update a contact field in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
contact_field_idYes
contact_field_fieldsYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full responsibility for behavioral disclosure. It only mentions 'update' without revealing side effects, required permissions, whether existing field configurations are overwritten, or any other operational impact.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with zero word waste, making it highly concise. However, its structure is extremely minimal, offering no additional sections or examples that could aid comprehension.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with no annotations, no output schema, and zero parameter documentation, the description is dramatically incomplete. It only states the action and resource, failing to provide the agent with enough information to correctly invoke the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description provides no explanation of contact_field_id or the structure of contact_field_fields. It adds no value for parameter understanding, leaving the agent completely in the dark.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (update) and resource (contact field) in Freshdesk, distinguishing it from sibling create/view contact field tools. However, it lacks detail on what specific settings can be updated, preventing a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like update_contact or create_contact_field. The description offers no context, prerequisites, or exclusions for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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