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mikeysrecipes

Freshdesk MCP Server

get_ticket_fields

Retrieve ticket field definitions from Freshdesk to understand available fields for customizing support workflows.

Instructions

Get ticket fields from Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It states a get operation but provides no detail on safety, pagination, or return behavior. It is not misleading, but it is minimal.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, direct sentence that is front-loaded and contains no filler. It is appropriately concise for the simple tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple with no parameters and no output schema, but the description still lacks information about what the response contains or how it relates to sibling field tools. It is adequate but minimal.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters and the schema coverage is 100%, so no parameter documentation is needed. The baseline for zero parameters is 4 and the description doesn't need to add anything.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool gets ticket fields from Freshdesk, using a specific verb and resource. It is clear but does not explicitly distinguish it from sibling tools like view_ticket_field or get_field_properties.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as list_contact_fields or view_ticket_field. There is no mention of context, prerequisites, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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