find_company_by_name
Search Freshdesk by company name to retrieve matching company records and their associated support data.
Instructions
Find a company by name in Freshdesk.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes |
Search Freshdesk by company name to retrieve matching company records and their associated support data.
Find a company by name in Freshdesk.
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are present, so the description carries the full burden. It only states the basic action and does not disclose whether the lookup is exact, case-sensitive, returns multiple results, or what happens if no company is found. This is minimal behavioral transparency.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
A single, short sentence conveys the entire purpose efficiently. No wasted words or redundant information.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple one-parameter lookup tool, the description is largely adequate. It does not explain return format or error behavior, but the action 'Find a company' implies returning the matching company. Given the tool's simplicity, the gap is minor.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The description explicitly references the parameter ('by name'), giving meaning to the 'name' property beyond the schema's bare 'Name' title. Although schema coverage is 0%, the description fully clarifies the single parameter's role as the lookup key.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description uses a specific verb ('Find') and resource ('a company by name in Freshdesk'), clearly distinguishing it from sibling tools like list_companies (lists all) or search_companies (likely broader search). This is a clear, specific purpose statement.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus alternatives such as search_companies or view_company. There is no mention of exact-match semantics, case sensitivity, or when this tool is preferred over sibling tools.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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