delete_ticket
Remove a support ticket permanently from Freshdesk using its ticket ID. Clean up your helpdesk by deleting unnecessary tickets.
Instructions
Delete a ticket in Freshdesk.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Remove a support ticket permanently from Freshdesk using its ticket ID. Clean up your helpdesk by deleting unnecessary tickets.
Delete a ticket in Freshdesk.
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations exist, so the description carries the full burden. It states the action 'Delete' but does not disclose whether deletion is permanent, irreversible, or what consequences it has on related data. The description adds little beyond the tool name.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single, front-loaded sentence with no filler. It is as concise as possible while still stating the core functionality.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a destructive operation with no annotations and no output schema, the description is incomplete. It lacks warnings about permanence, required permissions, or side effects, which are essential context for safe use.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0% and the description does not mention ticket_id. While the parameter is self-explanatory from the schema, the description adds no extra meaning or context for how the parameter should be sourced or validated.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description uses a specific verb 'Delete' and resource 'a ticket', clearly indicating the action and object. It distinguishes itself from siblings like update_ticket or delete_ticket_summary.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no guidance on when to use this tool versus alternatives such as closing or updating a ticket. No prerequisites, exclusions, or recommendations are provided; usage is only implied by the tool name.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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