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mikeysrecipes

Freshdesk MCP Server

list_canned_responses

Retrieve all canned responses from a specified Freshdesk folder using its folder ID. Access pre-written replies to streamline customer support.

Instructions

List all canned responses in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
folder_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It only states 'List', implying a read-only operation, but omits important behavioral details like pagination, the role of folder_id, and whether it returns all fields or summaries.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no filler. However, its extreme brevity sacrifices necessary context, so while it is concise, it is not optimally structured for agent understanding.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with one required parameter, no output schema, and no annotations, the description is too sparse. It fails to explain the folder dependency, expected output, or the relationship to sibling framework tools, leaving significant gaps for an agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0% and the description does not explain the folder_id parameter at all. Since the parameter is required, the description should at least indicate that canned responses are scoped by folder, but it provides no such meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('List') and resource ('canned responses in Freshdesk'), which clearly identifies the tool's purpose. It is distinguishable from siblings like 'view_canned_response' (single item) and 'list_canned_response_folders' (folders), though the phrase 'all' is slightly misleading given the required folder_id parameter.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as viewing a single canned response or listing folders. The description does not mention any conditions, prerequisites, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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