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mikeysrecipes

Freshdesk MCP Server

get_tickets

Fetch Freshdesk tickets page by page, controlling results with page and per_page parameters to handle large ticket volumes efficiently.

Instructions

Get tickets from Freshdesk with pagination support.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It only mentions pagination, which is already visible in the schema parameters (page, per_page). It doesn't describe return format, rate limits, permissions, or what 'Get tickets' actually returns (e.g., all tickets vs. user-specific). This is minimal disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no filler. It states the action and a key feature (pagination) efficiently, earning a perfect score for conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple (2 optional params, no output schema, no annotations), but the description still lacks essential context for a list operation. It doesn't mention response structure, pagination limits, or any usage context beyond a bare statement. This leaves meaningful gaps for an agent selecting and invoking the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate, but it doesn't. 'Pagination support' hints at the purpose of page and per_page, but the parameter names and defaults in the schema already convey that. No additional meaning is added by the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves tickets from Freshdesk with pagination, using a specific verb and resource. However, it doesn't explicitly distinguish itself from sibling tools like get_ticket (singular) or search_tickets, so it falls short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied by 'with pagination support'—suggesting it's for listing tickets in pages. But there's no explicit guidance on when to use this vs alternatives like search_tickets for filtering or get_ticket for a single ticket, nor any exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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