Skip to main content
Glama
mikeysrecipes

Freshdesk MCP Server

view_company

Retrieve a company's details from Freshdesk using its unique ID.

Instructions

Get a company in Freshdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
company_idYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden for behavioral disclosure. It only states 'Get a company,' which implies read-only but does not confirm safety, describe return format, error behavior, or any side effects. The lack of detail is a significant gap for a tool with zero annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that directly states the tool's action and resource. It is appropriately sized for a simple get operation, with zero wasted words and no redundant rephrasing of the tool name.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

There is no output schema, so the description should clarify what the response contains. It does not mention return fields, result shape, or any additional context. While the tool is simple (one parameter), the lack of return information leaves the agent underinformed about what to expect.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description adds no meaningful information about the company_id parameter beyond what the schema already provides (integer, required). The name suggests it identifies the company, but the description does not explicitly connect it to the retrieval action, so it fails to compensate for the low coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'Get' and identifies the resource 'a company in Freshdesk,' clearly indicating a retrieval operation. It does not explicitly differentiate from sibling tools like find_company_by_name, but the name 'view_company' and singular 'a company' imply fetching by ID, which is distinct from listing or searching.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as list_companies, search_companies, or find_company_by_name. The description gives no context about prerequisites, filtering capabilities, or typical use cases.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/mikeysrecipes/freshdesk_mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server