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Freshdesk MCP Server

get_field_properties

Retrieve the properties of a Freshdesk field by specifying its name to inspect its configuration and attributes.

Instructions

Get properties of a specific field by name.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
field_nameYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It only states 'Get properties' implying a read operation, but does not disclose how the field name lookup works, what properties are returned, or potential errors. The phrase 'by name' adds minor context but is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words. It is appropriately concise for a simple getter tool, though serving as a model of minimal structure.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no annotations, no output schema, and a generic 'field' term, the description is incomplete. It does not specify which types of fields are supported (ticket, contact, company), nor what 'properties' are included in the response, making it insufficient for an agent to confidently invoke the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate for the undocumented field_name parameter. It only says 'by name', which essentially restates the parameter name. It does not clarify the expected format, case sensitivity, or which field naming convention is used.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: 'Get properties of a specific field by name.' It has a specific verb and resource. However, it doesn't distinguish from sibling tools like view_contact_field or view_ticket_field, which also fetch field properties but are scoped to a specific entity type.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It does not mention any exclusions, prerequisites, or scenarios where a sibling tool like view_contact_field or view_ticket_field would be more appropriate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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