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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_update_view

Update an existing Zendesk view's title, conditions, columns, sorting, and active status.

Instructions

Update an existing Zendesk view. Common fields: title, conditions {all,any}, execution (columns/sorting), active, restriction.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesNumeric object ID
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
require_confirmNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided; description carries full burden. Only states it updates, but fails to disclose behavioral traits like idempotency, error behavior, permissions, or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no redundancy. Front-loaded with purpose and immediately followed by useful field examples. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Lacks context on prerequisites (view must exist), return value (no output schema), error handling, and behavior of 'require_confirm'. For a mutation tool with many siblings, more completeness is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Description adds value by listing common fields for the 'data' object (title, conditions, execution, active, restriction), compensating for schema's open-ended additionalProperties. Schema coverage is 67%, description enriches meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states 'Update an existing Zendesk view' with specific verb and resource. Mentions common fields, distinguishing from create/delete/get tools among siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Implied usage (update, not create/delete) but no explicit guidelines on when to use vs. alternatives like zda_create_view or zda_get_view. Lacks when-not and alternative references.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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