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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_create_view

Create a new Zendesk view with custom conditions, columns, and sorting to filter and display tickets.

Instructions

Create a new Zendesk view. Common fields: title, conditions {all,any}, execution (columns/sorting), active, restriction.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description does not disclose behavioral traits such as required permissions, side effects, rate limits, or safety. It only lists common fields, lacking transparency for a write operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One sentence plus a bullet list of common fields. Extremely concise, front-loaded with the verb and resource, no waste.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with nested objects (conditions, execution) and no output schema, the description is incomplete. It lists common fields but omits details on structure, required fields, or return values. Adequate but with gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a generic description for the 'data' parameter. The description adds specific field names (title, conditions, execution, active, restriction), providing meaningful parameter semantics beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states 'Create a new Zendesk view' with 'Common fields' listed, making the verb and resource clear. It distinguishes from sibling tools like zda_create_ticket_field or zda_create_group.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives (e.g., other creation tools). No when-not or context for selection. The description is purely declarative.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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