List all Zendesk triggers.

Fetch a single Zendesk trigger by ID, including its full definition.

Create a new Zendesk trigger. Common fields: title, conditions {all,any}, actions, active, category_id.

Update an existing Zendesk trigger. GUARDED: this object affects live ticket flow. Call without require_confirm to preview the current state; re-call with require_confirm: true to apply. Common fields: title, conditions {all,any}, actions, active, category_id.

Delete a Zendesk trigger. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk automations.

Fetch a single Zendesk automation by ID, including its full definition.

Create a new Zendesk automation. Common fields: title, conditions {all,any}, actions, active. Automations are time-based.

Update an existing Zendesk automation. GUARDED: this object affects live ticket flow. Call without require_confirm to preview the current state; re-call with require_confirm: true to apply. Common fields: title, conditions {all,any}, actions, active. Automations are time-based.

Delete a Zendesk automation. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk macros.

Fetch a single Zendesk macro by ID, including its full definition.

Create a new Zendesk macro. Common fields: title, actions, active, restriction.

Update an existing Zendesk macro. Common fields: title, actions, active, restriction.

Delete a Zendesk macro. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk views.

Fetch a single Zendesk view by ID, including its full definition.

Create a new Zendesk view. Common fields: title, conditions {all,any}, execution (columns/sorting), active, restriction.

Update an existing Zendesk view. Common fields: title, conditions {all,any}, execution (columns/sorting), active, restriction.

Delete a Zendesk view. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk sla_policies.

Fetch a single Zendesk sla_policy by ID, including its full definition.

Create a new Zendesk sla_policy. Common fields: title, description, filter {all,any}, policy_metrics (priority/metric/target/business_hours).

Update an existing Zendesk sla_policy. GUARDED: this object affects live ticket flow. Call without require_confirm to preview the current state; re-call with require_confirm: true to apply. Common fields: title, description, filter {all,any}, policy_metrics (priority/metric/target/business_hours).

Delete a Zendesk sla_policy. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

Reorder triggers. Trigger order determines evaluation precedence and is a common source of silent routing bugs. GUARDED: call without require_confirm to preview the current order; re-call with require_confirm: true to apply. Provide the COMPLETE ordered list of trigger IDs.

List all Zendesk groups.

Fetch a single Zendesk group by ID, including its full definition.

Create a new Zendesk group. Common fields: name, description, default, is_public.

Update an existing Zendesk group. Common fields: name, description, default, is_public.

Delete a Zendesk group. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk ticket_fields.

Fetch a single Zendesk ticket_field by ID, including its full definition.

Create a new Zendesk ticket_field. Common fields: type, title, description, required, active, custom_field_options (for dropdowns).

Update an existing Zendesk ticket_field. Common fields: type, title, description, required, active, custom_field_options (for dropdowns).

Delete a Zendesk ticket_field. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk ticket_forms.

Fetch a single Zendesk ticket_form by ID, including its full definition.

Create a new Zendesk ticket_form. Common fields: name, display_name, ticket_field_ids (ordered), active, end_user_visible.

Update an existing Zendesk ticket_form. Common fields: name, display_name, ticket_field_ids (ordered), active, end_user_visible.

Delete a Zendesk ticket_form. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

List all Zendesk webhooks.

Fetch a single Zendesk webhook by ID, including its full definition.

Create a new Zendesk webhook. Common fields: name, endpoint, http_method, request_format, status, subscriptions, authentication.

Update an existing Zendesk webhook. Common fields: name, endpoint, http_method, request_format, status, subscriptions, authentication.

Delete a Zendesk webhook. GUARDED: call without require_confirm to preview the object that would be deleted; re-call with require_confirm: true to apply.

Read the Zendesk audit log (who changed what, when). Filter by source_type, actor_id, and time window. Read-only. Requires Zendesk Enterprise. Use this to verify a change landed or to detect config drift.

Read all audit-log events for a specific object (by source_type + source_id). Read-only. Requires Zendesk Enterprise. The natural 'did my change land / what happened to this trigger' lookup.

Read the Zendesk account settings (branding, tickets, agents, etc.). Read-only.

List installed Zendesk Marketplace apps (installations) and their settings. Read-only.

List the brands configured on this Zendesk account. Read-only.

List the custom agent roles defined on this account (Enterprise). Read-only.

List the most-used tags across the account. Read-only.

List the locales available/enabled on this account. Read-only.