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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_create_automation

Create a new Zendesk automation with time-based conditions and actions. Define title, conditions (all/any), actions, and active status.

Instructions

Create a new Zendesk automation. Common fields: title, conditions {all,any}, actions, active. Automations are time-based.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It mentions 'time-based' but does not disclose side effects, permissions, validation, or what happens on creation. Minimal behavioral context beyond the basic action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the primary purpose. No extraneous words, but could be slightly more informative without losing conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Lacks details about the return value, error handling, permissions, or validation rules. For a creation tool with nested objects and no output schema, the description is incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a detailed description of the 'data' parameter. The tool description lists common fields (title, conditions, actions, active) but these are already implied by the schema. No additional semantic value beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Zendesk automation,' providing a specific verb and resource. It adds context about time-based nature, but does not explicitly differentiate from sibling create tools beyond the resource name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like triggers or macros. The description lacks context for decision-making between similar creation tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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