Skip to main content
Glama
sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_create_group

Create a new Zendesk group by providing name, description, default flag, and public visibility. Organize support teams efficiently.

Instructions

Create a new Zendesk group. Common fields: name, description, default, is_public.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description should disclose behavioral traits such as permissions, side effects, or rate limits. It only says 'Create a new Zendesk group' and lists common fields, omitting any cautionary or authorization context, which is insufficient for a mutating tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very concise at one sentence plus a comma-separated list of common fields. It is front-loaded with the main purpose. Slight improvement could be bullet-pointing the fields, but it remains efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of output schema and simple input, the description covers the basics but misses details like required fields within 'data', the response format (e.g., created group object), and any constraints. For a create tool, this leaves some uncertainty.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema defines a generic 'data' object with 100% description coverage, but the description adds value by listing specific group fields ('name, description, default, is_public'), providing domain context beyond the schema. This compensates for the schema's genericity.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Zendesk group' with a specific verb and resource, distinguishing it from sibling tools that operate on different Zendesk objects (e.g., automations, macros).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for creating groups but provides no explicit guidance on when to use it versus alternatives, prerequisites, or when not to use it. Since it is the only create-group tool, ambiguity is low, but proactive guidance is missing.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/sniebauer/zendesk-admin-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server