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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_get_sla_policy

Retrieve a Zendesk SLA policy by ID, returning its full definition including all rules and schedules.

Instructions

Fetch a single Zendesk sla_policy by ID, including its full definition.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesNumeric object ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavioral traits. It does not mention read-only nature, authentication requirements, rate limits, or error conditions. The return format is described as 'full definition' but lacks specifics.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence of 13 words with no redundant information. It is front-loaded and efficiently communicates the core action and scope.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get-by-ID tool, the description is mostly adequate but lacks details about the return structure, especially given the absence of an output schema. It states 'including its full definition' which is vague.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 100% coverage for the single parameter 'id', which is described as 'Numeric object ID'. The description adds no further meaning beyond the schema, so baseline score of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Fetch'), the resource ('Zendesk sla_policy'), the method ('by ID'), and the scope ('including its full definition'). It differentiates from sibling tools like list or create by specifying retrieval of a single item.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use (needing a specific SLA policy by ID) but does not explicitly mention when not to use or provide alternatives. Sibling tools like zda_list_sla_policies exist but no guidance is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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