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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_create_macro

Create a new macro in Zendesk to automate ticket updates and standardize responses.

Instructions

Create a new Zendesk macro. Common fields: title, actions, active, restriction.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are present, so the description must fully disclose behavioral traits. It only states creation and lists fields, omitting side effects, permissions, idempotency, or error conditions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise (one sentence plus a field list) and front-loads the action. Could benefit from slightly more structure but is efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and a simple creation tool, the description is adequate but lacks details on success responses, error handling, or required permissions. The high schema coverage partially compensates.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a detailed description of the 'data' parameter. The tool description adds value by listing common fields like title, actions, active, restriction, enhancing understanding beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Zendesk macro' with a specific verb and resource. Listing common fields adds clarity but does not differentiate from sibling create tools like zda_create_automation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. Siblings include many other create tools, but no context is provided for selection criteria or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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