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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_update_macro

Update a Zendesk macro by modifying its title, actions, active status, or restriction. Provide the macro ID and the fields to change.

Instructions

Update an existing Zendesk macro. Common fields: title, actions, active, restriction.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesNumeric object ID
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
require_confirmNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided; description does not disclose behavioral traits such as side effects, permissions required, or impact of updating fields like active (e.g., enabling/disabling).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Short but somewhat fragmented. Single sentence plus a list; could be more structured. Not overly long.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, no annotations, and no description of return values or confirmation behavior. For an update tool, more context about the response and confirmation requirement (require_confirm parameter) would be helpful.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Description lists common fields (title, actions, active, restriction) but adds little beyond schema descriptions. The data parameter is explained in schema; description does not clarify how to structure actions or conditions. Schema coverage is high, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool updates an existing Zendesk macro and lists common fields. It distinguishes from create_macro and delete_macro siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like create_macro or other update tools. Lacks context for when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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